www.polo--ralphlauren.us.com offer fast shipping to worldwide. Generally delivery time is about 5-7 business days. Orders will be shipped out within 48hours, once your order has been shipped, our customer service will send mail with tracking numbers to you. If you didn't get any info's about your order, please feel free contact our customer service. We will check it.
Orders may be delayed for reasons:
1."Bill To" and "Ship to" addresses are not the same.
2. Product current is out of stock.
3. Order is pending a credit approval and verification.
Return and Exchange Policy
As a wholesaler and retailer, it's our business to maintain long time business relationship with clients.
Hope you can understand that we only accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged items
3. Dissatisfaction (see details)
About "Dissatisfaction", we allow change size or exchange other style within 3days, please don't forget to send us your name and order ID when you want to exchange different size or color. if the other item price is higher, you need to pay the extra fee and also have to pay restocking fee, shipping fee by western union payment. If return item, shipping costs (£13), restocking fee and a 15% non-refundable credit card charge is deducted from the credit amount.
Cancel Order Policy
If you want to cancel your order, please contact our customer service after you order within 6 hours, before item don't delivery. So sorry that we can't cancel order when ship them out. Thank you for your understand. If you insist to cancel your order, please observe our return policy. 15% non-refundable credit card charge is deducted from the credit amount.
1. All exchange or return products, must keep their original condition not worn, altered or washed, with all tags attached.
2. You must contact us customer service within 3days when you receive your item.
Hope we can understand each other. Any questions please mail us; we will attend to any matters and work together with you to resolve it.